Zimac Bank

A financial institution offering a comprehensive, first-class wealth and credit solutions to private and institutional clients on a global scale.

Where can i use my Credexa Bank Visa Credit Card?

– The Credit card can be used at the ATM, POS and Web.
– Use domestically and internationally; anywhere in the world where the VISA logo is displayed

What are the limits for cash deposits

There is no limit to the amount that can be paid into any account.

What alternative channels can customers now use to make payments?

– ATMs
– Point of Sale (POS) Terminals
– Internet banking
– Cheques
– Electronic transfers eg RTGS, NEFT, NIBSS Instant payment, direct debit instructions
– Online Collections via Credexa Bank paygate/E-Pay and Paydirect
– Mobile Payments (Mobile Money)

What are the fees on our cards?

Cost of Card is free
– Card re-issuance fee due to expiration is free
– Card re-issuance fee due to damage, loss or theft is $10.00 – No Annual fees
– No transaction fees on POS and Web
– Monthly Card maintenance fee ( Classic, Gold and Platinum Respectively) -free
– Monthly interest rate of 2.5% on outstanding balance
– PIN Re-issue, Processing Fees – free
– POS Cash Advance – free

How safe is my Credexa Bank Visa Credit Card?

Your Credexa Bank Visa Credit Card is very safe because it has added advantage of Verified by Visa IPIN which ensures that while paying for goods on the internet, ONLY the true owner of a card can authorize payment on the card.

Follow these easy steps next time you’re shopping online to activate your Verified by Visa iPIN.
– Click the ‘CHECK-OUT’ button or the ‘PAY-NOW’ button while shopping.
– Enter your card details as required by the website.
– The VbyV screen appears on the website.
– Enter your card details.
– Enter ID Number as provide in your Credit card application form.
– Enter Date of birth in the format YYYY as year of birth, MM as month of birth, and DD as day of birth.
– Enter Card expiry date as shown on the card in the format YYYY as year of expiration, and MM as month of expiration
– Click the ‘NEXT’ button to input a NEW 4 digit PIN.
– Click the ‘END’ button when done.

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If a transfer fails and my account is debited, how do i get my money ?

– If a transfer fails for any reason, the sum will be credited to your account within 24hrs, if this is not done, a formal complaint can be sent via email to info@credexafin.com.

How long does it take for beneficiary to get value of the transfer ?

– Instantly. However, where there are delays in transferring funds, the beneficiary bank shall notify the Sending Bank, Beneficiary, and EFT (Electronic Funds Transfer) Service Provider with an assurance of resolution within 48hrs.

How do i buy or sell shares ?

– You can buy or sell shares through Credexa Bank Security Unit. Please see our contact details below:
224 M.L.K. Jr Dr SW Atlanta, GA 30303, USA.

e-mail : info@credexafin.com

Can i recieve my cash dividend directly into my bank account ?

– Yes you can. Kindly contact us. Please see our contact details below:
224 M.L.K. Jr Dr SW Atlanta, GA 30303, USA.

e-mail : info@credexafin.com

Is there a restriction on the number of withdrawals for this account ?

– There is no restriction on the number of withdrawals for this account.

What is instant electronic funds transfer ?

– This is a form of funds transfer by which money is transferred instantly from one bank account to another, either within a single financial institution or across multiple institutions, via computer-based systems, without the direct intervention of bank staff. .

What documentation is required to get a Payroll Credit Card?

– Duly filled Credit card application form.
– Letter from employer stating irrevocable domiciliation of salary and gratuity/terminal Benefits.
– Letter from employer confirming applicant’s monthly, annual salary and length of service with the Organisation
– 3 months’ Payslip
– Driver’s License/International Passport/National Identity Card.
– Photocopy of Employee identity card.
– Current Passport Photograph.

Is there a restriction on the number of withdrawals for this account ?

– There is no restriction on the number of withdrawals for this account.

What are the charges on my account ?

– E-channels fee, SMS, and Account maintenance fee.

As an account holder, can i get an overdraft Facility on my Account ?

– Yes, overdraft facility is available to customers that meet the bank’s Risk Assessment Criteria.

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Credexa Bank provides clients with a full selection of technology-based banking channels including online, state-of-the-art customer services centers, and through the latest mobile devices

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